Class No-Show & Late Cancel Policy

At Symetrie, we’re committed to creating a fair and accessible booking system so every member has the opportunity to train, especially during our busiest summer season.

No-Show Fee

  • From Monday 10 November 2025, a $10 fee will apply for no-shows – when a member is booked into a class but does not attend or cancel in advance.

  • This change ensures fair access for everyone. No-shows prevent others on the waitlist from being bumped into class and leave valuable spots unused.

Signing In

  • Members must sign in upon arrival to every class.

  • If you forget to sign in, the system will automatically record a no-show and apply the $10 fee.

  • Our coaches will remind everyone at the start and end of class, but it’s your responsibility to make sure you’re checked in.

Late Cancellations

  • There is no fee for late cancellations (within 12 hours of class).

  • However, we encourage cancelling as early as possible if you know you can’t make it. This helps other members on the waitlist secure a spot.

Waitlist Etiquette

  • If you’re bumped into a class from the waitlist but can no longer attend, please cancel your booking so the next person can take your place.

  • Members who are still on the waitlist or not booked into a class will not be able to join if the class is full.

Fairness & Capacity

Once a class is full, we’re at capacity. This allows us to manage equipment, space, and programming effectively, ensuring every session remains safe, smooth, and enjoyable for everyone.

Our Promise

We don’t want to charge anyone a no-show fee. Our goal is simply to encourage fairness and accountability so that every member has the opportunity to train.

We’re continuing to monitor class demand and are working behind the scenes on new ways to increase capacity as our community grows.

Thank you for your understanding and for being part of the Symetrie community.

– The Symetrie Team